Instrukcja obsługi GreatCall Splash
Przeczytaj poniżej 📖 instrukcję obsługi w języku polskim dla GreatCall Splash (71 stron) w kategorii smartfon. Ta instrukcja była pomocna dla 10 osób i została oceniona przez 2 użytkowników na średnio 4.5 gwiazdek
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User Guide
1
Welcome to GreatCall!
Your GreatCall Splash comes with 5Star Medical Alert Service.
With 5Star you’ll have immediate, dependable access to our
NAED-Certied 5Star Agents who are trained to provide help in
uncertain or unsafe situations – 24 hours a day, 7 days a week.
We welcome your feedback anytime. If we can help you be more
prepared, please write us at GreatCall Customer Service,
P.O. Box 4428, Carlsbad, CA 92018, email us at
customerservice@greatcall.com or call us at 1-800-463-5412.
Best Regards,
Your Friends at GreatCall
2
If you purchased the Splash for a family member, or you are
a caregiver, you should add the GreatCall Customer Service
number (1-800-463-5412) to your personal contact list or cell
phone.
You should store this phone number because there may be
some unique circumstances when you will need to contact
GreatCall Customer Service.
The 5Star Medical Alert Service can only be contacted
through The Splash device.
IMPORTANT!
3
Contents
ITEMS IN THE SPLASH BOX .................................................... 7
THE SPLASH ...........................................................................8
SECTION 1: ACTIVATING THE SPLASH ..................................13
Gather required information ............................................14
Go online or call to set up your account...........................15
Turn on the Splash to activate .........................................16
SECTION 2: CHARGING THE SPLASH ...................................19
The Charging Cradle ........................................................19
Setting up the Charging Cradle .......................................22
Charging the Splash ........................................................24
When to Charge the Splash ............................................. 26
SECTION 3: USING THE SPLASH ..........................................29
Turning on the Splash ......................................................29
Turning off the Splash ......................................................30
4
When to Use the Splash ..................................................31
Where to Use the Splash .................................................32
Calling 5Star ....................................................................33
If your Call to 5Star Requires Emergency Assistance .......34
Calling 9-1-1 in an Emergency with the Splash ............... 36
Answering Incoming Calls on the Splash ........................36
Connecting with Urgent Care ...........................................38
About the Service Indicator .............................................39
About the Battery Indicator .............................................40
Attaching Accessories to your Splash .............................41
The Keychain Attachment ................................................ 42
SECTION 4: MANAGING YOUR ACCOUNT ............................43
Manage Your Personal Prole .........................................44
Send a “Test Call” to Your Splash ....................................46
Send a Tone to Find a Misplaced Splash .........................48
5
Locate Your Splash Using GreatCall LinkTM ......................48
Manage “Just In Case” Notes ..........................................50
Manage your Billing Information .....................................51
TERMS AND CONDITIONS ....................................................52
MONTHLY CHARGES ............................................................64
OUR 30-DAY RETURN POLICY ..............................................64
HEALTH AND SAFETY INFORMATION ....................................65
6
7
ITEMS IN THE SPLASH BOX
• The Splash
• Charging Cradle
• Power Cord
• Keychain Attachment
• User Guides
To help make the Splash more convenient for you, we also offer
other accessories and services. To learn more or purchase, go to
www.greatcall.com or call Customer Service at
1-800-463-5412.
NOTE
8
THE SPLASH
Battery
Indicator
Power
Button
FRONT LEFT SIDE
Microphone
Call
Button
Service
Indicator
Speaker
9
Microphone – Picks up the sound of your voice for calls.
Battery Indicator – Shows the battery strength of the Splash.
Call Button – Allows you to call the 5Star Center or 9-1-1.
Service Indicator – Indicates the presence of wireless coverage
and that the Splash is ready to use.
Speaker – Allows you to hear the 5Star Agent, 9-1-1 Operator,
others conferenced in by 5Star, or voice and tone signals.
Power Button – Turns the on and off. Splash
10
1234567
MODEL: APT230 FCC ID P4M-APT230
QUALCOMM 3G CDMA
BACKRIGHT SIDE
Accessory
Slot
Serial
Number
Charging
Contacts
Reset
Button
11
Charging Contacts – Allows charging with the supplied Charging
Cradle.
Accessory Slot – Allows you to attach accessories.
Serial Number – This number is used for activating.
Reset Button – DO NOT USE unless you are instructed to do so by
a GreatCall Representative.
12
By design, there is no volume control. If you are in a location
where the device’s sounds may be disruptive, you may want to
turn off your device. Make sure to turn it back on afterward so
that it is ready for any unsafe situation you may encounter. If you
are in a noisy area, you may need to move the device closer to
your ear or to your mouth.
NOTE
13
SECTION 1: ACTIVATING THE SPLASH
Do not turn on or charge your device until you have set up your
account. If you turn it on prior to setting up your account, the
device may fail to activate. If the device failed to activate, power
off and start with Step .
IMPORTANT!
To ensure that your is activated successfully, it is Splash
important that you follow these simple steps when activating.
If you purchased your Splash directly from GreatCall by phone
or on greatcall.com, please skip to Step . Otherwise, please
proceed to proceed to Step .
14
Gather required information
The following information will be required in order to
activate your Splash.
• The primary Splash user’s name, home address
(address must be U.S. based and not a PO Box) and
phone number
• The billing address
• The email address of the person managing the account
• A valid credit or debit card
• Name and phone number of at least one emergency
contact
• The 7-digit Serial Number located on the back of the
device (Note: You can also use the entire 11-digit serial
number located on the side of the box.)
1
15
Go online or call to set up your account
If you do not have a GreatCall account, visit us online at
www.greatcall.com/Activate. There you can enter your
Splash Serial Number found on the back of the device, and
follow the instructions to set up your account.
If you are an existing GreatCall customer and would like to
replace, upgrade, or add a Splash to your account, do not
have access to the Internet, or need to activate more than
one device, call 5Star Activation toll-free at
1-800-675-0158.
2
16
Turn on the Splash to activate
1. Remove the “DO NOT POWER ON BEFORE ACTIVATING”
sticker from the back of your device and press the Power
Button. DO NOT REMOVE THE SERIAL NUMBER STICKER.
2. After a few moments, you will hear “Setting up device,
please wait” followed by “Welcome to 5Star”.
3. The Service Indicator in the middle of the Call Button will
begin blinking green, indicating the device is working.
4. Once the device is activated, you will receive a phone
call on your Splash. Once you hear the device ringing,
press and release the Call Button to answer the call.
Congratulations! Your Splash is now activated.
3
17
The device is not ready for use until you hear “Welcome to
5Star” and the Service Indicator located at the center of the
Call Button is blinking green.
If you hear a voice prompt saying “Unable to activate. See User
Guide,” please call the 5Star Activation Team at
1-800-675-0158 for assistance with completing the activation
process.
IMPORTANT!
Your Splash may not be fully charged after powering on for the
rst time. Please refer to “Section 2: Charging the Splash.”
NOTE
18
If you do not hear “Welcome to 5Star” after 20 minutes, it may
be necessary to reboot the device. To reboot, press and hold
the Power Button until you hear “ ”. Once the Powering Off
device is off, press the power button again. You will hear
“Setting up device, please wait” repeat several times as the
device activates. After a few minutes you will hear “Welcome to
5Star,” conrming your Splash has been activated and is ready
for use. If you do not hear the “Welcome to 5Star” voice prompt
after 20 minutes again, please call the 5Star Activation team at
1-800-675-0158 for assistance.
NOTE
19
SECTION 2: CHARGING THE SPLASH
It is very important to always keep your Splash charged and with
you so that immediate access to help is readily available. Out of
the box, the device is only partially charged. It is important that
you fully charge your device after activating.
The Charging Cradle
The Charging Cradle allows a simple way of storing and keeping
your Splash charged when not in use. The following will guide
you through how to set up and use the Charging Cradle with your
Splash.
20
TOP VIEW
SIDE VIEW
Position Guide
Charging
Contacts
Power
Connector
POWER CORD
Power
Cord
22
Setting up the Charging Cradle
1. Determine where you would like to place your Charging
Cradle. DO NOT PLACE THE CHARGING CRADLE IN A
LOCATION WHERE IT COULD GET WET.
2. Plug the small end of the Power Cord into the Charging
Cradle’s Power Connector located on the side.
3. Place the Charging Cradle onto a at surface and plug the
Power Cord into a compatible wall power outlet.
23
While the Splash is waterproof, the Charging Cradle is not. Do
not place the Charging Cradle in areas where it can get wet.
If your Splash happens to get wet, please be sure to dry it
before placing it into the Charging Cradle. Failure to do so may
cause an electrical shock or re hazard.
The Splash is rated to be submerged in up to 3 feet of water for
up to 30 minutes.
IMPORTANT!
24
Charging the Splash
1. Align the Splash with the Charging Cradle so that it is
oriented in the same way as displayed in the Position
Guide on the Charging Cradle.
Aligning the Splash with the Charging Cradle
25
2. Lower your Splash into the Charging Cradle until the
Charging Contacts on both the and Charging Cradle Splash
make contact. You will hear a tone from the Speaker
indicating that the device is placed properly and charging.
Inserting the Splash into the Charging Cradle
26
3. The Battery Indicator will blink green during the charging
process. Once fully charged it will remain solid green.
4. To remove the device from the Charging Cradle, simply
grasp your Splash and lift up and away from the Charging
Cradle. You will hear a tone from the Speaker indicating
that it is no longer charging. Unless additional charging is
required, the Battery Indicator will turn off to save power.
When to Charge the Splash
Always place your Splash in the Charging Cradle when not in use
so that it is always ready when you need it most. We recommend
charging each night when you go to bed. When the battery
is low, the Battery Indicator will ash red and you will hear a
repeating tone to charge. The tone will repeat more frequently as
the battery level decreases.
27
If the battery loses all of its charge, the device will power off.
The Splash will power back on shortly after it is placed in the
Charging Cradle.
To protect the battery, the Splash will automatically stop
charging if the device temperature drops below 32°F or over
113°F. Charging will automatically resume when the device
temperature returns to normal levels.
NOTE
28
29
SECTION 3: USING THE SPLASH
This section will guide you through how to use the Splash and
get the most out of the 5Star Service.
Turning on the Splash
1. Press the Power Button. The Service Indicator and Battery
Indicator will turn solid green. Alternatively, lowering your
Splash into the Charging Cradle will also turn on the device
if it was previously off.
2. After a few moments, you will hear a tone and a voice
prompt of “Welcome to 5Star.” The Service Indicator in the
middle of the Call Button will begin blinking green indicat-
ing the device is powered up and ready to use.
3. The Battery Indicator will be off to save power if the
device does not require charging. If the Battery Indicator
30
is ashing red, the battery level is low; please place in the
Charging Cradle as soon as possible.
We recommend keeping your Splash on at all times and
charging it overnight so you can always have immediate access
to help in an uncertain or unsafe situation.
NOTE
Turning off the Splash
1. To turn your Splash off, press and hold the Power Button
until you hear a tone and voice prompt of “Powering Off.”
2. The Battery Indicator and Service Indicator will turn solid
red for a few seconds indicating that the device is turning
off. Your Splash is completely off when both of these
indicators turn off.
31
When to Use the Splash
Below are some examples of when you could use your Splash:
Potential emergency or cautious situations:
• “I am walking to my car at night and I think someone is
following me.”
• “I think someone is in my house.”
• “I have this weird tingling in my arm and I am not sure what
to do.”
General assistance:
• “I locked myself out of my house without the keys.”
• “I’m having some problems getting my car started.”
• “I’m running out of gas and need directions to the nearest
gas station.”
Unique situations:
• “I heard a weird noise on my roof.”
32
• “I’m having trouble breathing.”
• “My dad never came to pick me up from school.”
Though we have listed typical use scenarios, if you’re ever in
doubt as to whether or not to call 5Star, simply call and a friendly
5Star Agent will assist you.
Where to Use the Splash
You can use your Splash at home or on the go, wherever you
have cellular service. The Splash is also waterproof so you don’t
have to worry about using it in the shower, accidentally dropping
it in the sink or that unexpected rain.
Coverage and service are not available everywhere. You will not
be able to make 5Star or 9-1-1 calls when cellular service is not
available.
33
The Splash is rated to be submerged in up to 3 feet of water
for up to 30 minutes.
In the event your Splash becomes wet be sure to dry it as
soon as possible, especially before placing into the Charging
Cradle.
IMPORTANT!
Calling 5Star
1. Firmly press and release the Call Button. You will hear a
voice prompt of “Calling 5Star,” and you will be greeted by
a 5Star Agent.
2. When speaking to a 5Star Agent, hold your Splash at a
comfortable distance, at least one inch away from your
34
mouth, and speak normally into the Microphone.
3. To end the call, rmly press and release the Call Button. You
will hear a tone and a voice prompt of “Call Ended.”
If your Call to 5Star Requires Emergency Assistance
If you call 5Star and the 5Star Agent determines that you need
emergency assistance, the Agent will connect you directly to
9-1-1 emergency services.
5Star Agents may provide emergency services or 9-1-1 Operators
with information from your Personal Prole, such as your
medications, allergies and personal contact numbers.
36
Calling 9-1-1 in an Emergency with the Splash
If you are experiencing a critical emergency and need to call 9-1-1
directly,
1. Press and hold the Call Button until you hear “Calling 9-1-1
Now,” then release the button.
2. To end the call, press and release the Call Button. You will
hear a tone and a voice prompt of “Call Ended.”
Answering Incoming Calls on the Splash
If you call 9-1-1 on your device, the 9-1-1 Operator will have
the ability to call you back on your Splash. After a 9-1-1 call is
completed, a 5Star Agent may also contact you to see if you
need any further assistance.
39
About the Service Indicator
The Service Indicator is located in the center of the Call Button.
The Service Indicator will show whether or not you have wireless
coverage and if the device is powered on and ready to use.
Color Pattern Meaning
Green Flashing Good wireless coverage
Ready to use
Red Flashing No wireless coverage
Try another location
40
About the Battery Indicator
The Battery Indicator is located towards the upper right corner
of your Splash. The Battery Indicator shows the device’s battery
status.
Color Pattern Meaning
Green Solid Battery is fully charged
Ready to use
Green Flashing Battery is charging
Off Battery does not require
charging or the device is off
Red Flashing
N/A
Battery is low
Needs to be charged
41
Attaching Accessories to your Splash
The Accessory Slot can be used to attach accessories specially
designed for your Splash. To attach a compatible accessory,
slide the accessory down into the Accessory Slot until it “clicks”
into place. To remove the accessory, gently push the latch on the
accessory.
1234567
MODEL: APT230 FCC ID P4M-APT230
QUALCOMM 3G CDMA
Accessory Slot
42
The Keychain Attachment
The Keychain Attachment consists of a double-ended clasp and
a keychain clip. The keychain clip can be attached to the Splash
using the Accessory Slot. The double-ended clasp is used for
attaching your keys to the keychain clip.
43
SECTION 4: MANAGING YOUR ACCOUNT
MyGreatCall allows you to easily and securely manage your
5Star account and Personal Prole online. If you haven’t set up a
MyGreatCall account yet, you will need to register by navigating
to www.mygreatcall.com on your computer’s web browser and
following the easy instructions to create an account.
Once registered, you can go to www.mygreatcall.com to log into
your MyGreatCall account at any time to:
• Manage Your Personal Prole
• Send a “Test Call” to 5Star
• Send a Tone to Find a Misplaced Splash
• Locate Your Splash using GreatCall LinkTM
• Manage “Just In Case” Notes
• Manage your 5Star Billing Information
44
Manage Your Personal Prole
Your Personal Prole provides our 5Star Agents important
information that will be critical in assisting you in uncertain or
unsafe situations. The more information you provide, the better
we can assist you. You can start with basic information and
return later to to easily update or add www.mygreatcall.com
more information. It is a good idea to periodically review the
information to be certain it is still accurate.
Typical information you provide will include:
• Information like your name, phone numbers, gender, date
of birth and your primary language.
• Locations you frequently visit such as your home address,
work, gym, doctors’ ofces or vacation home.
• Emergency contacts – or people we can notify on your
45
behalf in case of an emergency.
• Medical information such as medications, doctors, hospi-
tals and medical or physical conditions.
• Vehicles that you drive, including make, model, color, and
license plate number.
If you do not have access to , you will be www.mygreatcall.com
able to provide us with your Personal Prole details securely by
phone, fax or mail. A Personal Prole form will be included in
your GreatCall Splash Welcome Kit which you will receive by mail
within a few weeks after activation.
46
The 5Star service and Personal Prole is limited to one user per
subscription and cannot be shared with another person. The
prole information you provide is personal to you and could be
critical in assisting you in an emergency.
NOTE
Send a “Test Call” to Your Splash
You can conrm that your Splash is functioning properly by using
the automated “Test Call” feature within MyGreatCall. Our 5Star
agents are helping other customers with real situations, so we
recommend navigating to www.mygreatcall.com and using the
automated Test Call feature found there. Make sure you have
your Splash in-hand before initiating a Test Call so that you can
47
answer it when it rings. Please be patient as the Test Call can
take several minutes before your Splash will begin ringing.
When your Splash begins to ring, press and release the Call
Button to answer. Your Splash will automatically end the call
once the Test Call message has completed.
Please remember that our 5Star Agents are helping other
customers with real situations. If you feel the need to press
the Call Button to make a test call, please wait on the line
for a 5Star Agent to answer and simply advise them you are
making a test call. If you press the Call Button and hang up,
they will treat your call as an emergency.
IMPORTANT!
48
Send a Tone to Find a Misplaced Splash
If you have lost or misplaced your Splash, a special tone can be
sent to it to assist you with nding it. Simply use the “Ping My
Device” feature found on www.mygreatcall.com to send a
distinctive tone to your Splash. The “Ping My Device” tone will
play for a limited time, and then stop. If you nd your Splash
while the special tone is playing, press and release the Call
Button to end the tone.
Locate Your Splash Using GreatCall LinkTM
With select GreatCall Health and Safety Packages you can
view the last known location of your Splash on a map by using
GreatCall Link found at . Not only will you www.mygreatcall.com
be able to use an interactive map to locate your device, you can
49
also allow family caregivers to connect with your device and view
key information through a smartphone or web app.
GreatCall Link will enable family caregivers to:
• Get directions to the last known location of your Splash
• Update the location to get the latest whereabouts of your
Splash
• Quickly identify the battery level and whether your Splash
is powered on or off
• View a quick summary of daily activities based on the
locations setup in your Personal Prole
• View a history of 5Star or 9-1-1 calls made, where the call
was placed and outcome, if available
50
Manage “Just In Case” Notes
“Just in Case” Notes can be used to share a variety of notes to
5Star Agents such as future events, names of people you’ll be
with, and hearing or speech conditions. This information will be
used by The 5Star Agent to better assist you during your calls.
Once logged into your MyGreatCall account, you will be able to
review your notes, add more notes and edit or delete any existing
notes.
Specyfikacje produktu
| Marka: | GreatCall |
| Kategoria: | smartfon |
| Model: | Splash |
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