Instrukcja obsługi Vectron ServiceCall
Vectron
kasa fiskalna
ServiceCall
Przeczytaj poniżej 📖 instrukcję obsługi w języku polskim dla Vectron ServiceCall (52 stron) w kategorii kasa fiskalna. Ta instrukcja była pomocna dla 9 osób i została oceniona przez 2 użytkowników na średnio 4.5 gwiazdek
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User manual
VECTRON SYSTEMS
3Vectron ServiceCall
Date: 15.02.2007
© 2007 by Vectron Systems AG
Subject to error and modification
Manufacturer
Vectron Systems AG
Willy-Brandt-Weg 41
D-48155 Münster
www.vectron.de
Vectron
Leading in POS Technology
Your Vectron dealer
Stamp
5Vectron ServiceCall
1 Introduction ................................................................9
2 Notes on safety ........................................................11
3 Instructions for use ................................................12
4 .......................................................................13Disposal
5 Vectron ServiceCall ................................................15
5.1 Shipment .............................................................................15
5.2 Components and mounting .........................................16
5.2.1 Table transceiver TS10 ..................................................16
5.2.2 Mini transceiver MS10 ...................................................19
5.2.3 Receiver RC10 ...................................................................21
5.2.4 Repeater RP10 ...................................................................22
5.2.5 Power supply PS20 ..........................................................23
5.3 Concept and working method of the system .......24
5.4 Technical data ..................................................................26
5.4.1 Receiver RC10 ...................................................................26
5.4.2 Table transceiver TS10
and mini transceiver MS10 ..........................................28
5.4.3 Repeater RP10 ...................................................................31
6 Set-up ......................................................................... 32
7 Putting into operation .......................................... 33
8 Operation .................................................................. 35
8.1 Operation of senders ......................................................35
8.2 Receiver signals ...............................................................36
8.3 ServiceCall .........................................................................36
8.3.1 Table map ...........................................................................38
8.3.2 Escalation steps ...............................................................38
8.4 Messages ............................................................................39
8.5 ServiceCall with Vectron POS MobilePro ..............41
Contents
6 Vectron ServiceCall
9 Service and maintenance .................................... 43
9.1 Cleaning and protection of housings ...................... 43
9.2 Battery exchange ........................................................... 44
10 EU declaration of conformity ............................ 47
Supplement ............................................................................... 48
Important notes for the first use ............................................... 48
Document revision.......................................................................... 50
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Vectron ServiceCall
1 Introduction
Thank you very much for having purchased the product Vectron Ser-
viceCall. You decided in favour of an innovative system, which will
support you and your employees in your daily work.
Vectron ServiceCall has been designed to increase the efficiency of
work in the catering trade and to improve customer satisfaction.
You can install the system in no time and operate it immediately.
Vectron ServiceCall requires hardly any technical abilities and
knowledge; it distinguishes itself by its intuitive and unproblematic
operation.
Chapter 5 gives an overview on the system‘s components and func-
tioning.
Chapter 6 contains valuable hints for the mounting of components.
Chapter 7 describes the starting of the system.
C 8 describes how to operate Vectron ServiceCall.hapter
Service and maintenance are described in chapter 9.
Please follow the instructions for use and notes on safety on the fol-
lowing pages.
10 Vectron ServiceCall
Note
This manual does not contain information about the
programming of Vectron POS systems to operate Vec-
tron ServiceCall. This requires detailed knowlegde and
is therefore incumbent on specialised Vectron dealers.
Please address all further questions to your Vectron
dealer from whom you purchased this system. He will
be glad to assist you.
Vectron Systems AG
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Vectron ServiceCall
2 Notes on safety
When operating the Vectron ServiceCall please follow these instruc-
tions:
• Only by means of proper handling and maintenance, as well as
proprietary operation according to the reference instructions, the
safety and health of individuals and of animals and property, will
not be endangered.
• Improper installation, maintenance, or operation may result in
injury to the user and damage to the devices.
• Maintenanceand repair of the Vectron ServiceCall is to be car-
ried out only by trained personnel, certified by the manufacturer.
• VectronServiceCallhasbeenmanufacturedtothehighestpossi-
ble standards. However, we cannot guarantee that the delivered
components, their constituent parts and the documentation are,
and will remain, free of faults.
• The manufacturer does not acceptliability in case of improper
handling and maintenance and improper operation of the -Vec
tron ServiceCall.
12 Vectron ServiceCall
3 Instructions for use
Please follow these instructions:
• Onlyoperatethedeviceswiththedealerinstalledperipherals.
• Do not insert any foreign objects into any openings on the
devices.
•
The power supply Vectron PS20 must be plugged into a properly
grounded outlet.
• Thedevicesmaynotbeexposedtodirectsunlight.Ensurethere
is sufficient airflow around the device to allow for adequate cool-
ing.
• Protectthedevicefromdustandhumidity.
• Protectthedevicefromimpropervoltages.
• Cleanonlywithadampclothusingamildcleanser.
• Keep the packaging material for dispatch puposes.
In case of service please contact your Vectron dealer. When send-
ing the devices for repair always use the original packing. For dam-
ages due to improper packing the manufacturer does not accept
liability.
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Vectron ServiceCall
WEEE-Reg.-No. DE 91733199
4 Disposal
The manufacturer assumes a unilateral obligation to take back
waste electric and electronic equipment that has been used for com-
mercial purposes, consistent with Art. 9 of European Union Directive
2002/96/EC, last changed by European Union Directive 2003/108/
EC. It applies:
• Themanufacturertakesbackwasteelectricandelectronicequip-
ment that was produced by or on behalf of the company and guar-
antees a proper recycling of this equipment.
• Thelegal obligation applies for devices, thatwill be put on the
market after August 13, 2005. In addition, the manufacturer
extends this obligation to all devices that have been put on the
market as of January 1, 2004.
• Pleasehandoveranywasteelectricorelectronicequipmentand
any accessories or peripherals that you do not require or that can-
not be used anymore to your Vectron dealer. Or send it back to the
manufacturer directly, prepaid and marked “Waste electric and
electronic equipment”.
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Vectron ServiceCall
5 Vectron ServiceCall
Vectron ServiceCall is an innovative waiter call system that distin-
guishes itself by high reliability and easy handling. Its main purpose
is to inform waiters via radio and without delay that either a guest
wants to be served or that a meal is ready for pickup.
Furthermore text- or status information can be transferred to a POS
system or a waiter.
Vectron ServiceCall is easily extendable. You can easily connect up
to 1.000 senders and additional devices can increase the radio range
considerably.
Vectron ServiceCall is the ideal completion to Vectron POS Mob-
ilePro. Incoming calls can be sent directly to the reponsible waiter,
no matter where in the restaurant he is.
5.1 Shipment
Vectron ServiceCall is available with different equipment. Please
check the correct delivery on receipt. In case of incorrect delivery
please contact your Vectron dealer.
Your local dealer will supply the system and install it. You may then
start working immediately.
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Vectron ServiceCall
Fig. 1: Table transceiver TS10
18 Vectron ServiceCall
Fig. 2: Table transceiver TS10 with advertising display
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Vectron ServiceCall
5.2.2 Mini transceiver MS10
The mini transceiver MS10 has the same functions as the table trans-
ceiver TS10, due to its small design it is meant for fixed mounting.
It can be mounted into e.g. beer garden tables or armrests of sun-
chairs.
Fig. 3: Mini transceiver MS10
20 Vectron ServiceCall
Mounting instructions
To mount the mini transceiver MS10 you require:
• onedrill30mmdiameter,
• onedrill10mmdiameter,
• silicone
1. Take the large drill and drill a
hole of at least 15 mm depth.
2. Deburr the edge.
3. Take the small drill and drill
a centred through hole in
the large drill hole. This hole
serves to push the mini trans-
ceiver from the bottom out of
the large drill hole.
4. Put a drop of silicone on some
dots of the large drill hole
(see grey dots in the draw-
ing).
5. Insert the mini transceiver from top into the drill hole.
>15 mm
10 mm
30 mm
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Vectron ServiceCall
5.2.3 Receiver RC10
The receiver RC10 gets the radio calls of the senders and transmits
them to the stationary Vectron POS system to which it is connect-
ed.
Connection is made via a serial port directly at the POS system; an
adapter is not required.
The receiver is strictly meant for indoor use. For outdoor use we
recommend to apply special, waterproof housings. For information
please refer to the specialized trade.
For power supply the PS20 is used (see chapter 5.2.5).
Fig. 4: Receiver RC10
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Vectron ServiceCall
5.2.5 Power supply PS20
Receiver RC10 and repeater RP10 are supplied via the PS20.
Attention!
Danger of destruction!
Only use the delivered PS20 for the power supply of
receiver RC10 and repeater RP10.
Using other power supplies can damage or destroy
the above-mentioned devices.
Fig. 6: Power supply PS20
24 Vectron ServiceCall
5.3 Concept and working method of the system
Vectron ServiceCall is an easy to handle waiter call system, which
you can integrate quickly and easily in an existing Vectron POS Sys-
tem installation.
Vectron ServiceCall consists at least of one receiver RC10 and one
or several mini transceivers MS10 or table transceivers TS10. For op-
eration you require at least one stationary Vectron POS system with
Vectron POS software 4.2.2.1 or higher.
The receiver RC10 is connected to a serial port of the POS system
and to the power supply via PS20.
You can set up or mount the senders MS10 and TS10 just as you like.
Power supply comes from an inserted lithium-button cell, which al-
lows min. 50.000 calls.
A call is released by pressing the centred button, received by the
RC10 and transmitted to the stationary POS system.
Each sender has an unambiguous, individual identification number.
The POS system identifies the call and carries out the programmed
function. This can be e.g. display or forwarding of a message or the
opening of a guest check on confirmation.
The receiver answers the call with a short radio signal so that the
sender recognizes that its call has been received. In case it does not
get the confirmation signal the sender tries twice again to reach the
receiver via radio call.
Sender and receiver radio in the frequency range of 869 MHz.
If the receiver is not available for the connected Vectron POS system,
e.g. in case of power failure, the VPOS shows the error message „Ser-
viceCall-rec. not connected“.
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Vectron ServiceCall
You have a selection of various alarm profiles or escalation steps.
They serve to signal the urgency of incoming calls. In particular
when using Vectron POS MobilePro its signal devices (LED, loud-
speaker, vibration motor) can be configured individually.
Recipients of radio calls can be either waiters or POS systems or
groups of recipients.
Waiter calls can also be displayed in table maps.
You can use Vectron ServiceCall not only for waiter call but also to
send messages. In future it will be possible to send error messages
and to release key functions and macros.
26 Vectron ServiceCall
5.4 Technical data
5.4.1 Receiver RC10
• Components: Antenna with connected serial cable (RS232) and
plug RJ-45; power supply PS20 (230 Vac/24 Vdc), supplied via se-
rial cable.
• Serial connectiontostationaryVectronPOS systemsor Vectron
POS PC (with adapter).
• Frequencyrange:869MHz
• Wallmounting
• Basicallyonlysuitableforindooruse.Foroutdoorusewerecom-
mend special water-proof housings. For information please refer
to specialised trade.
• Cablelength:approx.4,5m
• Dimesions:seedrawings
• Weight:approx.100/180g(without/withcable)
• Colour:lightgrey(RAL7035)
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Vectron ServiceCall
Dimensions (in inches)
side view
bottom view
front view
28 Vectron ServiceCall
5.4.2 Table transceiver TS10 and mini transceiver MS10
• Wireless,noinstallationrequired.
• Callacknowledgementandautomaticrepetition.
• Centredbuilt-incallbuttoninred(RAL3020)withservicesymbol
and LED.
• UHF-sender;frequencyrange869MHz.
• Transmittingpower:approx.6mWeffectiveemission(ERP).
• Range:upto150minopenspace.
• Powersupply:exchangeable3V-LithiumbatteryCR2032formin.
50.000 calls.
• Dust-andsplashproof(IP64).
• Temperaturerange:-10...+50°C
• Transparentacryldisplay(tobecombinedwithTS10):
• Double-walled,2x2mm.
• AttachmentofTS10withVelcro® fastening, 40 mm
• Dimensions:height150mm,width100mm
• Weight:94g.
• ColoursofTS10:
• Innerring:pearllightgrey(RAL9022)
• Outerring:white(RAL9010)
• ColoursofMS10:
• Housing:pearl light grey (RAL 9022)
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Vectron ServiceCall
Dimensions - Table transceiver TS10 (in inches)
view from top
Weight: approx. 83 g (incl. battery)
side view
30 Vectron ServiceCall
Dimensions - acryl display (in inches)
view from top
side view front view
Specyfikacje produktu
| Marka: | Vectron |
| Kategoria: | kasa fiskalna |
| Model: | ServiceCall |
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