Instrukcja obsługi Cisco Call Manager 4.1
Cisco
Oprogramowanie do zarządzania siecią
Call Manager 4.1
Przeczytaj poniżej 📖 instrukcję obsługi w języku polskim dla Cisco Call Manager 4.1 (18 stron) w kategorii Oprogramowanie do zarządzania siecią. Ta instrukcja była pomocna dla 3 osób i została oceniona przez 2 użytkowników na średnio 4.5 gwiazdek
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DATA SHEET
CISCO CALLMANAGER VERSION 4.1
Cisco® IP Communications is a comprehensive system of powerful, enterprise-class solutions, including IP telephony, unified communications, IP
video and audio conferencing, and customer contact. It helps organizations realize business gains by improving operational efficiencies, increasing
organizational productivity, and enhancing customer satisfaction. Cisco CallManager is the software-based call-processing component of the Cisco
enterprise IP telephony solution; it is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data).
Cisco CallManager software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media
processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified
messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony
solution through Cisco CallManager open telephony application programming interfaces (APIs). Cisco CallManager is installed on Cisco 7800
Series media convergence servers (MCSs) and selected third-party servers. Cisco CallManager software is shipped with a suite of integrated voice
applications and utilities, including the Cisco CallManager Attendant Console—a software-only manual attendant console; a software-only ad-hoc
conferencing application; the Bulk Administration Tool (BAT); the CDR Analysis and Reporting (CAR) tool; the Real-Time Monitoring Tool
(RTMT); a simple, low-density Cisco CallManager Auto Attendant (CM-AA); the Tool for Auto-Registered Phone Support (TAPS); and the IP
Manager Assistant (IPMA) application.
FEATURES AND BENEFITS
Cisco CallManager Version 4.1 provides a scalable, distributable, and highly available enterprise IP telephony call-processing solution. Multiple
Cisco CallManager servers are clustered and managed as a single entity. Clustering multiple call-processing servers on an IP network is a unique
capability in the industry, and highlights the leading architecture provided by Cisco AVVID. Cisco CallManager clustering yields scalability of from
1 to 30,000 IP phones per cluster, load balancing, and call-processing service redundancy. By interlinking multiple clusters, system capacity can be
increased up to one million users in a 100+ site system. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing the
scalability and accessibility of the servers to phones, gateways, and applications. Triple call-processing server redundancy improves overall system
availability.
The benefit of this distributed architecture is improved system availability, load balancing, and scalability. Call Admission Control (CAC) helps
ensure that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternate public switched
telephone network (PSTN) routes when WAN bandwidth is not available. A Web interface to the configuration database enables remote device and
system configuration. HTML-based online help is available for users and administrators.
The enhancements provided by Cisco CallManager Version 4.1 offer improved security, interoperability, capability, supportability, and productivity
as well enhancements to video telephony introduced in Cisco CallManager 4.0.
Cisco CallManager 4.1 has many security features that give Cisco CallManager servers and IP phones the ability to verify identity of the devices or
servers that they communicate with, ensure the integrity of data they are receiving, and provide privacy of communications via encryption. The
devices that can participate in secure communications now includes the Cisco IP Phone 7940G, IP Phone 7960G, IP Phone 7970G, and Media
Gateway Control Protocol (MGCP) gateways. Secure administration and troubleshooting is now capable with CallManager 4.1 using HTTPS.
© 2004 Cisco Systems, Inc. All right reserved.
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com
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Improvements in the CallManager Q.SIG signaling interface expands the range of functions with which Cisco CallManager can connect to other
Q.SIG compatible systems. Features like path replacement and call completion allow Cisco CallManager to integrate with other Q.SIG compatible
systems closer than ever before. H.323 Annex M.1 support now gives users improved feature transparency between CallManager clusters.
Enhancements to the CallManager APIs (AXL, JTAPI, TSP) provide customers and 3rd party vendors increased ability to develop improved
applications that can be integrated with CallManager and IP Phones.
Other key features provided by Cisco CallManager 4.1 include call coverage, time-of-day routing and restrictions, forced authorization codes (FAC)
and client matter codes (CMC) and enhancements for Video Telephony that was provided in Cisco CallManager 4.0.
New administration features such as Cisco Unity User Integration allow a CallManager system administrator to easily configure a Cisco Unity voice
mail box while configuring an IP phone for that user.
SPECIFICATIONS
Platforms
• Cisco 7815, 7825, 7835, and 7845 MCSs
• Selected third-party servers; for details, visit: http://www.cisco.com/go/swonly
Bundled Software
• Cisco CallManager Version 4.1—Call-processing and call-control application.
• Cisco CallManager Version 4.1 configuration database—Contains system and device configuration information, including dial plan.
• Cisco CallManager administration software.
• Auto attendant—Bundled with Cisco CallManager via the Extended Services CD.
• Cisco CallManager CDR Analysis and Reporting Tool (CAR)—Provides reports for calls based on call detail records (CDRs). Reports that are
provided include calls on a user basis, calls through gateways, simplified call quality, and a CDR search mechanism. In addition, CAR provides
limited database administration; for example, deleting records based on database size.
• Cisco CallManager Bulk Administration Tool (BAT)—Allows the administrator to perform bulk add, delete, and update operations for devices
and users.
• Cisco CallManager Attendant Console—Allows a receptionist to answer and transfer/dispatch calls within an organization. The attendant can
install the attendant console, which is a client-server application, on a PC that runs Windows 98, ME, NT 4.0 (Service Pack 4 or greater), 2000, or
XP. The attendant console connects to the Cisco Telephony Call Dispatcher (TCD) server for login services, line state, and directory services.
Multiple attendant consoles can connect to a single Cisco TCD server. In Cisco CallManager Version 4.1, Attendant Console now supports
accessibility enhancements for sight-impaired individuals.
• Cisco CallManager Real-Time Monitoring Tool (RTMT)—A client tool that monitors real-time behavior of the components in a Cisco
CallManager cluster. RTMT uses HTTP and TCP to monitor device status, system performance, device discovery, and computer telephony
integration (CTI) applications. It connects directly to devices by using HTTP for troubleshooting system problems.
• Cisco CallManager Trace Collection Tool—Collects traces for a Cisco CallManager cluster into a single zip file. The collection includes all traces
for Cisco CallManager and logs such as Event-Viewer (application, system, and security), Dr. Watson log, Cisco Update, Prog logs, RIS DC logs,
and SQL and IIS logs.
• Cisco Conference Bridge—Provides software conference bridge resources that can be used by Cisco CallManager.
• Cisco Customer Directory Configuration Plugin—Guides the system administrator through the configuration process for integrating Cisco
CallManager with Microsoft Active Directory and Netscape Directory Server.
• Cisco IP Phone Address Book Synchronizer—Allows users to synchronize Microsoft Outlook or Outlook Express address books with Cisco
Personal Address Book. The synchronizer provides two-way synchronization between the Microsoft and Cisco products. After the user installs
and configures Cisco Personal Address Book, users can access this feature from the Cisco IP Phone Configuration Website.
© 2004 Cisco Systems, Inc. All right reserved.
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com
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• Cisco IP Telephony Locale Installer—Provides user and network locales for Cisco CallManager, adding support for languages other than English.
Locales allow users to view translated text, receive country-specific phone tones, and receive TAPS prompts in a chosen language when working
with supported interfaces. Install the Cisco IP Telephony Locale Installer on every server in the cluster. Click the icon to download one or more
locale installers from the Web (you must have an Internet connection and a Cisco.com user account and password to download the executable).
• Cisco JTAPI—This plug-in is installed on all computers that host applications that interact with Cisco CallManager via JTAPI. JTAPI provides
the standard programming interface for telephony applications written in the Java programming language. JTAPI reference documentation and
sample code are included. Cisco CallManager Version 4.1 adds support for new features as well as the ability to disable device validation, which
would allow applications to monitor or control a large amount of devices without requiring the devices to be specified in those applications’
controlled device lists. JTAPI Device State Server is new in Cisco CallManager Version 4.1, as is notification of status (busy, idle, etc.) of a CTI
device without having to monitor individual lines.
• Cisco Telephony Service Provider—Contains the Cisco TAPI service provider (TSP) and the Cisco Wave Drivers. Install the application on the
Cisco CallManager server or on any other computer that is running a Microsoft Windows operating system that interacts with the Cisco
CallManager server via TCP/IP (TAPI runs on the Microsoft Windows operating system). The Cisco TAPI Developer's Guide describes the TAPI
interfaces that are currently supported. Install the Cisco TSP and the Cisco Wave Drivers to allow TAPI applications to make and receive calls on
the Cisco IP Telephony Solution.
• Cisco TAPS—Loads a preconfigured phone setting on a phone.
• Cisco Dialed Number Analyzer—Serviceability tool that analyzes the dialing plan for specific numbers.
• Cisco IP Manager Assistant (IPMA)—Provides “boss”/administration features along with administration Web pages for improved call handling.
SYSTEM CAPABILITIES SUMMARY
• Alternate automatic routing (AAR)
• Attenuation and gain adjustment per device (phone and gateway)
• Automated bandwidth selection
• Auto route selection (ARS)
• AXL Simple Object Access Protocol (SOAP) API with performance and real-time information
• Basic Rate Interface (BRI) endpoint support; registers BRI endpoints as SCCP devices*
• CAC—intercluster and intracluster
• Call coverage*
– Forwarding based on internal/external calls *
– Forwarding out of a coverage path *
– Timer for maximum time in coverage path *
– Time of day *
• Call display restrictions*
• Coder-decoder (codec) support for automated bandwidth selection
– G.711 mu-law, a-law
– G.723.1
– G.729A/B
– GSM-EFR, FR
– Wideband audio—Proprietary 16-bit resolution, 16-kHz sampled audio
Specyfikacje produktu
Marka: | Cisco |
Kategoria: | Oprogramowanie do zarządzania siecią |
Model: | Call Manager 4.1 |
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