Instrukcja obsługi HP Probook 450 G7
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User Guide
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2018
Document Part Number: L46445-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to your product. Then select nd
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block Also, do not allow the AC adapter to come into contact with the airow.
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits by the International Standard for Safety dened
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Processor setting (select products only)conguration
IMPORTANT: Select computer products are with an Intel® Pentium® N35xx/N37xx series or a congured
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is as described, do not change the processor setting in from 4 or 2 congured conguration mscong.exe
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor setting (select products only)conguration
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, speakers, and reader ......................................................................................... 10ngerprint
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Network connections ................................................................................................................................... 18
Connecting to a wireless network ....................................................................................................................... 18
Using the wireless controls ............................................................................................................... 18
Wireless button ............................................................................................................... 18
Operating system controls ............................................................................................. 18
Connecting to a WLAN ....................................................................................................................... 19
Using HP Mobile Broadband (select products only) .......................................................................... 19
Using GPS (select products only) ...................................................................................................... 20
Using Bluetooth wireless devices (select products only) ................................................................. 20
Connecting Bluetooth devices ........................................................................................ 20
Using NFC to share information (select products only) .................................................................... 20
Sharing ............................................................................................................................ 21
Connecting to a wired network ............................................................................................................................ 21
Connecting to a local area network (LAN) (select products only) .................................................... 21
Using HP LAN-Wireless Protection (select products only) ................................................................ 22
Turning on and customizing HP LAN-Wireless Protection ............................................. 22
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 23
Customizing MAC Address Pass Through .......................................................................................... 23
vii
4 Navigating the screen .................................................................................................................................. 24
Using TouchPad and touch screen gestures ........................................................................................................ 24
Tap ..................................................................................................................................................... 24
Two-nger pinch zoom ..................................................................................................................... 25
Two-nger slide (TouchPad and Precision TouchPad) ...................................................................... 25
Two-nger tap (TouchPad and Precision TouchPad) ........................................................................ 25
Three-nger tap (TouchPad and Precision TouchPad) ..................................................................... 26
Four-nger tap (TouchPad and Precision TouchPad) ....................................................................... 26
Three-nger swipe (TouchPad and Precision TouchPad) ................................................................. 27
Four-nger swipe (Precision TouchPad) ........................................................................................... 27
One-nger slide (touch screen) ......................................................................................................... 28
Using an optional keyboard or mouse ................................................................................................................. 28
Using an on-screen keyboard (select products only) .......................................................................................... 28
5 Entertainment features ............................................................................................................................... 29
Using a camera (select products only) ................................................................................................................ 29
Using audio .......................................................................................................................................................... 29
Connecting speakers ......................................................................................................................... 29
Connecting headphones .................................................................................................................... 29
Connecting headsets ......................................................................................................................... 30
Using sound settings ......................................................................................................................... 30
Using video .......................................................................................................................................................... 30
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 30
Connecting video devices using an HDMI cable (select products only) ............................................ 31
Setting up HDMI audio .................................................................................................... 32
Discovering and connecting wired displays using MultiStream Transport ...................................... 32
Connect displays to computers with Intel graphics (with an optional hub) ................... 33
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 33
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 33
Using data transfer .............................................................................................................................................. 34
Connecting devices to a USB Type-C port (select products only) ..................................................... 34
6 Managing power .......................................................................................................................................... 35
Using Sleep and Hibernation ............................................................................................................................... 35
Initiating and exiting Sleep ............................................................................................................... 35
Initiating and exiting Hibernation (select products only) ................................................................. 36
Shutting down (turning the computer .......................................................................................................... 36o)
Using the Power icon and Power Options ............................................................................................................ 37
Running on battery power ................................................................................................................................... 37
Using HP Fast Charge (select products only) .................................................................................... 37
viii
Displaying battery charge ................................................................................................................. 38
Finding battery information in HP Support Assistant (select products only) .................................. 38
Conserving battery power ................................................................................................................. 38
Identifying low battery levels ........................................................................................................... 38
Resolving a low battery level ............................................................................................................ 39
Resolving a low battery level when external power is available ................................... 39
Resolving a low battery level when no power source is available ................................. 39
Resolving a low battery level when the computer cannot exit Hibernation .................. 39
Factory-sealed battery ...................................................................................................................... 39
Running on external power ................................................................................................................................. 39
7 Security ...................................................................................................................................................... 41
Protecting the computer ..................................................................................................................................... 41
Using passwords .................................................................................................................................................. 41
Setting passwords in Windows ......................................................................................................... 42
Setting passwords in Computer Setup ............................................................................................. 42
Managing a BIOS administrator password ........................................................................................ 43
Entering a BIOS administrator password ....................................................................... 44
Using DriveLock Security Options ..................................................................................................... 44
Selecting Automatic DriveLock (select products only) ................................................... 45
Enabling Automatic DriveLock ..................................................................... 45
Disabling Automatic DriveLock .................................................................... 45
Entering an Automatic DriveLock password ................................................ 46
Selecting manual DriveLock ........................................................................................... 46
Setting a DriveLock master password ......................................................... 46
Enabling DriveLock and setting a DriveLock user password ......................................... 47
Disabling DriveLock ........................................................................................................ 47
Entering a DriveLock password ...................................................................................... 48
Changing a DriveLock password ..................................................................................... 48
Windows Hello (select products only) ................................................................................................................. 48
Using antivirus software ...................................................................................................................................... 49
Using software ........................................................................................................................................ 49rewall
Installing software updates ................................................................................................................................. 49
Using HP Client Security (select products only) .................................................................................................. 50
Using HP Device as a Service (select products only) ........................................................................................... 50
Using an optional security cable (select products only) ..................................................................................... 50
Using a reader (select products only) ............................................................................................... 50ngerprint
Locating the reader ......................................................................................................... 50ngerprint
8 Maintenance ............................................................................................................................................... 52
Improving performance ....................................................................................................................................... 52
ix
Using Disk Defragmenter .................................................................................................................. 52
Using Disk Cleanup ............................................................................................................................ 52
Using HP 3D DriveGuard (select products only) ................................................................................ 53
Identifying HP 3D DriveGuard status .............................................................................. 53
Updating programs and drivers .......................................................................................................................... 53
Cleaning your computer ...................................................................................................................................... 53
Cleaning procedures .......................................................................................................................... 54
Cleaning the display ........................................................................................................ 54
Cleaning the sides or cover ............................................................................................. 54
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 54
Traveling with or shipping your computer .......................................................................................................... 54
9 Backing up, restoring, and recovering ........................................................................................................... 56
Backing up information and creating recovery media ........................................................................................ 56
Using Windows tools ......................................................................................................................... 56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 56
Restoring and recovery ........................................................................................................................................ 57
Restoring, resetting, and refreshing using Windows tools .............................................................. 57
Recovering using HP Recovery media ............................................................................................... 57
Changing the computer boot order ................................................................................................... 57
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Downloading a BIOS update ........................................................................................... 59
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
11 Using HP PC Hardware Diagnostics .............................................................................................................. 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
x
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB drive .............................................. 64ash
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
12 ............................................................................................................................................ 67Specications
Input power .......................................................................................................................................................... 67
Operating environment ....................................................................................................................................... 68
13 Electrostatic discharge ............................................................................................................................... 69
14 Accessibility .............................................................................................................................................. 70
Accessibility ......................................................................................................................................................... 70
Finding the technology tools you need ............................................................................................ 70
Our commitment ............................................................................................................................... 70
International Association of Accessibility Professionals (IAAP) ....................................................... 70
Finding the best assistive technology .............................................................................................. 71
Assessing your needs ..................................................................................................... 71
Accessibility for HP products .......................................................................................... 71
Standards and legislation .................................................................................................................................... 72
Standards .......................................................................................................................................... 72
Mandate 376 – EN 301 549 ............................................................................................ 72
Web Content Accessibility Guidelines (WCAG) ................................................................ 72
Legislation and regulations .............................................................................................................. 72
United States ................................................................................................................... 73
21st Century Communications and Video Accessibility Act (CVAA) ............................... 73
Canada ............................................................................................................................. 73
Europe ............................................................................................................................. 74
United Kingdom .............................................................................................................. 74
Australia .......................................................................................................................... 74
Worldwide ....................................................................................................................... 74
Useful accessibility resources and links .............................................................................................................. 75
Organizations .................................................................................................................................... 75
xi
Educational institutions .................................................................................................................... 75
Other disability resources ................................................................................................................. 75
HP links .............................................................................................................................................. 75
Contacting support .............................................................................................................................................. 76
Index ............................................................................................................................................................. 77
xii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 18.
●Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 49.
●Get to know your computer—Learn about your computer features. See and Components on page 3
Navigating the screen on page 24 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start Apps and Features button, and then select .
●Back up your hard drive—Create recovery discs or a recovery USB drive to back up your hard drive. ash
See Backing up, restoring, and recovering on page 56.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to your product.nd
●Online chat with an HP technician
●Support telephone numbers
●Replacement parts videos (select products only)
●Maintenance and service guides
●HP service center locations
Safety & Comfort Guide
To access this guide:
▲Select the Start HP Help and Support button, select ,
and then select .HP Documentation
‒ or –
▲Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
▲Select the Start HP Help and Support button, select ,
and then select .HP Documentation
●Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲Select the Start HP Help and Support button, select ,
and then select .HP Documentation
‒ or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
●Specic warranty information about this computer
*You can your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In nd
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia you Pacic,
can write to HP at POD, PO Box 161, Kitchener Road Post Singapore 912006. Include your product name, and your name, phone Oice,
number, and postal address.
2 Chapter 1 Welcome
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To out what hardware is installed on your computer:nd
▲Type in the taskbar search box, and then select the device manager Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press +fn esc
(select products only).
Locating software
To out what software is installed on your computer:nd
▲Right-click the button, and then select Start Apps and Features.
Locating hardware 3
Right
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start HP Help and Support button, select , and
then select .HP Documentation
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port (1 or 2 depending on
model)
Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Multimedia Denition
Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(5) USB Type-C power connector port, SuperSpeed
port, and DisplayPort connector
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
4 Chapter 2 Components
Component Description
(6) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Right 5
Left
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
– or –
USB SuperSpeed powered port
– or –
USB powered port
Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides high-speed data transfer.
– or –
Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides data transfer.
(3) Vent Enables to cool internal components.airow
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and during routine operation.o
(4) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is seated.rmly
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(5) Drive light Blinking white: The hard drive is being accessed.●
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For more information about HP 3D DriveGuard, see
Using HP 3D DriveGuard (select products only) on page 53.
6 Chapter 2 Components
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (1 or 2 depending on model) Record sound.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 29. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 48.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera light (select products only) On: One or more cameras are in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start HP Help and Support HP Documentation button, select , and then select .
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your gestures to move the pointer or activate nger
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Components
Lights
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power light On: The computer is on.●
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts power to the display and o
other unneeded components.
●O: The computer is or in Hibernation. Hibernation is a o
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light On: Computer sound is ●o.
●O: Computer sound is on.
(4) Microphone mute light On: Microphone is ●o.
●O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Fn lock light On: The key is locked.fn
Keyboard area 9
Button, speakers, and readerngerprint
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power button When the computer is press the button to turn on the ●o,
computer.
●When the computer is on, press the button to initiate briey
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are press and hold the power button for at ineective,
least 5 seconds to turn the computer.o
To learn more about your power settings, see your power
options.
▲Right-click the Power meter icon and then select
Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select products only) Allows a logon to Windows, instead of a password ngerprint
logon.
▲To use the reader, place your on the ngerprint nger
ngerprint reader until it reads your See ngerprint.
Windows Hello (select products only) on page 48 for
details.
10 Chapter 2 Components
Special keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) key Displays system information when pressed in combination with esc
the key.fn
(2) key Executes frequently used system functions when pressed in fn
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 13.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When + is pressed, the keypad can be used like an fn num lk
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned that function is reinstated when the computer is o,
turned back on.
(6) Windows application key (select products only) Displays options for a selected object.
(7) key Turns the embedded numeric keypad on and when pressed in num lk o
combination with the key.fn
– or –
Turns the embedded numeric keypad on and o.
– or –
Keyboard area 11
Component Description
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(8) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned that function is reinstated when the computer is o,
turned back on.
12 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲To use an action key, press and hold the key.
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn the privacy screen.o
NOTE: To quickly turn on the highest privacy setting, press + .fn p
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight or on.o
NOTE: To conserve battery power, turn this feature.o
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Keyboard area 13
Icon Description
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the TouchPad and TouchPad light on and o.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn and power is conserved. To exit Sleep, press the power button.o briey
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oice
365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or 365 Oice
servers.
●Answers a call.
●Starts a call during a 1-on-1 chat.
●Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or 365 Oice
servers.
●Ends a call.
●Declines incoming calls.
●Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or 365 Oice
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the key and the left key. The fn lock light will turn on. After you have disabled the action key feature, fn shift
you can still perform each function by pressing the key in combination with the appropriate action key.fn
14 Chapter 2 Components
Bottom
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Vent Enables to cool internal components.airow
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and during routine operation.o
Bottom 15
Labels
The labels to the computer provide information you may need when you troubleshoot system aixed
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
16 Chapter 2 Components
Component
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless label(s)—Provide(s) information about optional wireless devices and the approval certication
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate your home, and public places such as airports, oices,
restaurants, shops, hotels, and universities. In a WLAN, the mobile wireless device in your coee
computer communicates with a wireless router or a wireless access point.
●HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, providing coverage across eectively
entire states, regions, or even countries.
●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless
button)
●Operating system controls
Wireless button
The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. Type in the taskbar search box, and then select control panel Control Panel.
2. Select Network and Internet Network and Sharing Center, and then select .
‒ or –
18 Chapter 3 Network connections
▲On the taskbar, select the network status icon, and then select .Network & Internet settings
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
On the taskbar, select the network status icon, and then select .Network & Internet settings
2. Network & Internet Status Network and Sharing CenterUnder the section, select .
3. Set up a new connection or networkSelect .
A list of options is displayed, allowing you to manually search for and connect to a network or to
create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the section, select , and then select .Network & Internet Cellular Advanced Options
Connecting to a wireless network 19
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal number (PIN), as well as network information. Some computers include identication
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Windows privacy setting.
1. Type in the taskbar search box, and then select .location Location privacy settings
2. Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
●Computers (desktop, notebook)
●Phones (cellular, cordless, smartphone)
●Imaging devices (printer, camera)
●Audio devices (headset, speakers)
●Mouse
●External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type in the taskbar search box, and then select bluetooth Bluetooth and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select Add Bluetooth or other device Add a device, and then in the dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires a pairing code is displayed. On the device you are adding, follow the verication,
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the
20 Chapter 3 Network connections
computer with the antenna of your phone or other device. With NFC and supported apps, you can share
websites, transfer contact information, transfer payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see .Components on page 3
Sharing
1. Conrm that the NFC function is enabled.
a. Type in the taskbar search box, and then select wireless Turn wireless devices on or o.
b. Conrm that the selection for NFC is .On
2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect.
NOTE: To the location of the antenna on the other NFC device, refer to your device instructions.nd
3. Follow any on-screen instructions to continue.
Connecting to a wired network
Select products may allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
WARNING! To reduce the risk of electric shock, or damage to the equipment, do not plug a modem re,
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oice.
NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN-
Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 22.
If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an
optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack on the computer or on an optional docking device or (1)
expansion product.
Connecting to a wired network 21
2. Plug the other end of the network cable into a network wall jack or router.(2)
NOTE: If the network cable contains noise suppression circuitry , which prevents interference from (3)
TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned when the computer is connected directly to a LAN.o
Turning on and customizing HP LAN-Wireless Protection
1. Connect a network cable to the network jack on the computer, or on an optional docking device or
expansion product.
2. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer f10
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap to enter Computer Setup.f10
3. Select Advanced, and then select Built-in Device Options.
4. Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn WLAN o
and/or WWAN connections when connected to a LAN network.
5. To save your changes and exit Computer Setup, select , select Main Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into when the computer restarts.eect
22 Chapter 3 Network connections
Using HP MAC Address Pass Through to identify your computer
on a network (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique even when your computer is connected identication
through an Ethernet adapter. This address is enabled by default.
Customizing MAC Address Pass Through
1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer f10
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap to enter Computer Setup.f10
2. Select Advanced, and then select MAC Address Pass Through.
3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address
Pass Through or Custom Address to customize the address.
4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then
press to save the address.enter
5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the
system MAC address, select Reuse Embedded LAN Address.
‒ or –
Select , select Main Save Changes and Exit Yes, and then select .
NOTE: If you are using arrow keys to highlight your choice, you must then press .enter
Your changes go into when the computer restarts.eect
Using HP MAC Address Pass Through to identify your computer on a network (select products only) 23
4 Navigating the screen
You can navigate the computer screen using one or more of the following methods:
●Use touch gestures directly on the computer screen.
●Use touch gestures on the TouchPad.
●Use an optional mouse or keyboard (purchased separately).
●Use an on-screen keyboard.
●Use a pointing stick.
Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
To customize gestures and see videos of how they work, type in the taskbar search box, control panel
select Control Panel Hardware and Sound Devices and Printers Mouse, and then select . Under , select .
Some products include a Precision TouchPad, which provides enhanced gesture functionality. To determine if
you have a Precision TouchPad and additional information, select , select , select , nd Start Settings Devices
and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the TouchPad and a touch screen.
Tap
Point to an item on the screen, and then tap one on the TouchPad zone or touch screen to select the nger
item. Double-tap an item to open it.
24 Chapter 4 Navigating the screen
Two-nger pinch zoom
Use the pinch zoom to zoom out or in on images or text.two-nger
●Zoom out by placing two apart on the TouchPad zone or touch screen and then moving your ngers
ngers together.
●Zoom in by placing two together on the TouchPad zone or touch screen and then moving your ngers
ngers apart.
Two-nger slide (TouchPad and Precision TouchPad)
Place two slightly apart on the TouchPad zone and then drag them up, down, left, or right to move up, ngers
down, or sideways on a page or image.
Two-nger tap (TouchPad and Precision TouchPad)
Tap two on the TouchPad zone to open the options menu for the selected object.ngers
NOTE: The tap performs the same function as right-clicking with a mouse.two-nger
Using TouchPad and touch screen gestures 25
Three-nger tap (TouchPad and Precision TouchPad)
By default, the tap opens Cortana, a voice-activated virtual assistant. Tap three on the three-nger ngers
TouchPad zone to perform the gesture.
To change the function of this gesture on a Precision TouchPad, select , select , select Start Settings Devices,
and then select Touchpad gestures Taps. Under Three-nger , in the box, select a gesture setting.
Four-nger tap (TouchPad and Precision TouchPad)
By default, the tap opens the Action Center. Tap four on the TouchPad zone to perform the four-nger ngers
gesture.
To change the function of this gesture on a Precision TouchPad, select , select , select Start Settings Devices,
and then select Touchpad gestures Taps. Under Four-nger , in the box, select a gesture setting.
26 Chapter 4 Navigating the screen
Three-nger swipe (TouchPad and Precision TouchPad)
By default, the swipe switches between open apps and the desktop.three-nger
●Swipe 3 away from you to see all open windows.ngers
●Swipe 3 toward you to show the desktop.ngers
●Swipe 3 left or right to switch between open windows.ngers
To change the function of this gesture on a Precision TouchPad, select , select , select Start Settings Devices,
and then select Touchpad gestures Swipes. Under Three-nger , in the box, select a gesture setting.
Four-nger swipe (Precision TouchPad)
By default, the swipe switches between open desktops.four-nger
●Swipe 4 away from you to see all open windows.ngers
●Swipe 4 toward you to show the desktop.ngers
●Swipe 4 left or right to switch between desktops.ngers
To change the function of this gesture, select Start Settings, select , select , and then select Devices
Touchpad gestures Swipes. Under Four-nger , in the box, select a gesture setting.
Using TouchPad and touch screen gestures 27
One-nger slide (touch screen)
Use the slide to pan or scroll through lists and pages, or to move an object.one-nger
●To scroll across the screen, lightly slide one across the screen in the direction you want to move.nger
●To move an object, press and hold your on an object, and then drag your to move the object.nger nger
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
Using an on-screen keyboard (select products only)
1. To display an on-screen keyboard, tap the keyboard icon in the area, at the far right of the notication
taskbar.
2. Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
28 Chapter 4 Navigating the screen
5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers. See to locate the Components on page 3
audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has a camera (integrated camera) that records video and captures photographs. Some models
allow you to video conference and chat online using streaming video.
▲To access the camera, type in the taskbar search box, and then select camera Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or
speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see . Before connecting Setting up HDMI audio on page 32
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲Select the Start button, select , and then select .HP Help and Support HP Documentation
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
Using a camera (select products only) 29
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲Select the Start button, select , and then select .HP Help and Support HP Documentation
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲Type in the taskbar search box, select control panel Control Panel Hardware and Sound, select ,
and then select Sound.
Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer may include advanced audio features that can be controlled through an
audio control panel to your audio system.specic
Use the audio control panel to view and control audio settings.
▲Type in the taskbar search box, select control panel Control Panel Hardware and Sound, select ,
and then select the audio control panel to your system.specic
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your video features, refer to HP Support Assistant.
Connecting a DisplayPort device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the
computer.
30 Chapter 5 Entertainment features
2. Connect the other end of the cable to the external DisplayPort device.
3. Press to alternate the computer screen image between four display states:f1
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and external device.
● Extend: View the screen image extended across both the computer and external device.
● Second screen only: View the screen image on the external device only.
Each time you press the display state changes.f1
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select , and then select Settings System. Under
Display, select the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a TV or monitor, connect the device high-denition high-denition
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
Using video 31
2. Connect the other end of the cable to the TV or monitor.high-denition
3. Press to alternate the computer screen image between four display states:f1
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press , the display state changes.f1
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select , and then select Settings System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports video and audio. After you connect an HDMI TV high-denition
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the area, at the far right of the taskbar, and then select notication
Playback devices.
2. On the tab, select the name of the digital output device.Playback
3. Select Set Default, and then select .OK
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the area, at the far right of the taskbar, and then select notication
Playback devices.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select .OK
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or
DisplayPort connectors on a hub or an external docking station. You can connect in several ways, depending
32 Chapter 5 Entertainment features
on the type of graphics controller installed on your computer and whether or not your computer includes a
built-in hub. Go to Device Manager to out what hardware is installed on your computer.nd
▲Type in the taskbar search box, and then select the device manager Device Manager app. A list
displays all the devices installed on your computer.
Connect displays to computers with Intel graphics (with an optional hub)
NOTE: With an Intel graphics controller and optional hub, you can connect up to three display devices.
To set up multiple display devices, follow these steps:
1. Connect one end of the USB Type-C cable (purchased separately) to the USB SuperSpeed port and
DisplayPort connector on the computer. Connect the other end of the cable to the external hub
(purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notication dialog box is displayed. Select the appropriate options to your displays. Multiple congure
display choices include , which mirrors your computer screen on all enabled display devices, or Duplicate
Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. Select the Start button, select , and then select Settings System Display. Under ,
select the appropriate resolution, and then select Keep changes.
Connect displays to computers with Intel graphics (with a built-in hub)
With your internal hub and Intel graphics controller, you can connect up to three display devices in the
following congurations:
●Three 3840 × 2160 DisplayPort monitors connected to an optional docking station
●One 3840 × 2160 DisplayPort monitor and one 1920 × 1200 HDMI monitor connected to the computer
To set up multiple display devices, follow these steps:
1. Connect your external display devices to the VGA port or DisplayPort connectors on the docking station.
2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology
Notication dialog box is displayed. Select the appropriate options to your displays. Multiple congure
display choices include , which mirrors your computer screen on all enabled display devices, or Duplicate
Extend, which extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. Select the Start button, select , and then select Settings System Display. Under ,
select the appropriate resolution, and then select Keep changes.
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
Using video 33
To open Miracast:
▲Type in the taskbar search box, and then select project Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the to your computer.les
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
34 Chapter 5 Entertainment features
6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter may not be available on your computer.
Using Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Windows has two power-saving states, Sleep and Hibernation.
●Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 35.
●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation and the computer powers down. You can also initiate Hibernation manually. le
For more information, see Initiating and exiting Hibernation (select products only) on page 36.
Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
●Select the Start button, select the icon, and then select .Power Sleep
●Close the display (select products only).
●Press the Sleep hot key (select products only); for example, + or + .fn f1 fn f12
●Briey press the power button (select products only).
You can exit Sleep in any of the following ways:
●Briey press the power button.
●If the computer is closed, raise the display (select products only).
●Press a key on the keyboard (select products only).
●Tap the TouchPad (select products only).
When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.
Using Sleep and Hibernation 35
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Right-click the Power icon , and then select Power Options.
2. In the left pane, select Choose what the power buttons do (wording may vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
● Power button Power and sleep buttons and lid settings—Under (wording may vary by product),
select When I press the power button, and then select .Hibernate
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
may vary by product), select When I press the sleep button, and then select .Hibernate
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by
product), select , and then select .When I close the lid Hibernate
● Power menu Change Settings that are currently unavailable Shutdown —Select , and then, under
settings Hibernate, select the check box.
The Power menu can be accessed by selecting the button.Start
4. Select Save changes.
▲To initiate Hibernation, use the method that you enabled in step 3.
▲To exit Hibernation, press the power button.briey
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.
Shutting down (turning the computero)
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns the o
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, exit Sleep or Hibernation by rst briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the icon, and then select Power Shut down.
36 Chapter 6 Managing power
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●Press +ctrl alt delete+ , select the Power icon, and then select .Shut down
●Press and hold the power button for at least 10 seconds.
●If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
●To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
.
●To use Power Options, right–click the Power icon , and then select Power Options.
Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is and unplugged from external power, the battery in the o
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
battery charge. Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one or more of the following ways:
●When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 to 45 minutes, depending on your computer model.
●When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
Using the Power icon and Power Options 37
Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
Finding battery information in HP Support Assistant (select products only)
To access battery information:
1. Type in the taskbar search box, and then select the support HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and Diagnosticsxes, and then in the section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
●HP Battery Check
●Information about battery types, life cycles, and capacityspecications,
Conserving battery power
To conserve battery power and maximize battery life:
●Lower the brightness of the display.
●Turn wireless devices when you are not using them.o
●Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
●Stop, disable, or remove any external media cards that you are not using.
●Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●The battery light (select products only) indicates a low or critical battery level.
– or –
● The Power icon shows a low or critical battery notication.
NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 37.
The computer takes the following actions for a critical battery level:
●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains in briey
the Sleep state and then shuts down and loses any unsaved information.
●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
38 Chapter 6 Managing power
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
●AC adapter
●Optional docking device or expansion product
●Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Type in the taskbar search box, and then select the app.support HP Support Assistant
‒ or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and Diagnosticsxes, and then in the section, select . If HP HP Battery Check
Battery Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could your warranty coverage. If a battery is no longer holding a charge, contact support.aect
Running on external power
For information about connecting to external power, refer to the poster provided in the Setup Instructions
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
●When charging or calibrating a battery
●When installing or updating system software
●When updating the system BIOS
●When writing information to a disc (select products only)
Running on external power 39
●When running Disk Defragmenter on computers with internal hard drives
●When performing a backup or recovery
When you connect the computer to external power:
●The battery begins to charge.
●The screen brightness increases.
●The Power icon changes appearance.
When you disconnect external power:
●The computer switches to battery power.
●The screen brightness automatically decreases to conserve battery charge.
●The Power icon changes appearance.
40 Chapter 6 Managing power
7 Security
Protecting the computer
Standard security features provided by the Windows operating system and the Windows Computer Setup
utility (BIOS, which runs under any operating system) can protect your personal settings and data from a
variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete and remove all condential les,
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to .http://www.hp.com
Computer risk Security feature
Unauthorized use of the computer HP Client Security software, in combination with a password, ●
smart card, contactless card, registered or ngerprints,
other authentication credential
●BIOS power-on password
Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter
Boot options feature in Computer Setup*
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data Windows BitLocker
Unauthorized removal of the computer Security cable slot (used with an optional security cable on select
products only)
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup, which is preinstalled on the computer.
Protecting the computer 41
●BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by
the system BIOS.
●Windows passwords are set only in the Windows operating system.
●If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
●When creating passwords, follow requirements set by the program.
●Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
●Use the Password Manager feature of HP Client Security to store your user names and passwords for
your websites and applications. You can securely read them in the future if they cannot be remembered.
●Do not store passwords in a on the computer.le
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: Setting the Windows administrator password does not
set the BIOS administrator password.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, type in the taskbar search support
box, and then select the app.HP Support Assistant
Setting passwords in Computer Setup
Password Function
BIOS administrator password* Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
Power-on password Must be entered each time you turn on or restart the ●
computer.
●If you forget your power-on password, you cannot turn on or
restart the computer.
DriveLock master password* Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process. This password is also used to remove DriveLock
protection.
42 Chapter 7 Security
6. When prompted, type your new password again to conrm.
7. To save your changes and exit Computer Setup, select , select Main Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into when the computer restarts.eect
Deleting a BIOS administrator password
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer f10
Setup.
● Tablets without keyboards:
▲ Turn the tablet. Press the power button in combination with the volume down button until o
the Startup menu is displayed, and then tap to enter Computer Setup.f10
2. Enter your current BIOS administrator password.
3. Select , select Security Change BIOS administrator Password Change Password or (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the empty, and then press .eld enter
6. When prompted to type your new password again, leave the empty, and then press eld enter.
7. To save your changes and exit Computer Setup, select , select Main Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into when the computer restarts.eect
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press . After two unsuccessful attempts to enter the BIOS administrator enter
password, you must restart the computer and try again.
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the
appropriate password must be entered to access the drive. The drive must be inserted into the computer or an
advanced port replicator in order for it to be unlocked.
DriveLock Security Options the following features:oers
●Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 45.
●Set DriveLock Master Password—See Selecting manual DriveLock on page 46.
●Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 47.
44 Chapter 7 Security
Selecting Automatic DriveLock (select products only)
A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic
DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the
BIOS administrator password are created. When the computer is turned on, the random user password
automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS
administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn the computer.o
2. Press the power button, and when the HP logo appears, press to enter Computer Setup.f10
● Tablets without keyboards:
1. Turn the tablet.o
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap to enter Computer Setup.f10
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3. Select , select Security Hard Drive Utilities DriveLock/Automatic DriveLock, select , and then press
enter.
4. Use the key, left mouse click, or touch screen to select the enter Automatic DriveLock check box.
5. To save your changes and exit Computer Setup, select , select Main Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press .enter
Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn the computer.o
2. Press the power button, and when the HP logo appears, press to enter Computer Setup.f10
● Tablets without keyboards:
1. Turn the tablet.o
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap to enter Computer Setup.f10
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3. Select , select Security Hard Drive Utilities DriveLock/Automatic DriveLock, select , and then press
enter.
Using passwords 45
4. Select an internal hard drive, and then press .enter
5. Use the key, left mouse click, or touch screen to clear the enter Automatic DriveLock check box.
6. To save your changes and exit Computer Setup, select , select Main Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press .enter
Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be
prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another
computer, or the system board is replaced on the original computer, you will be prompted to provide the
DriveLock password.
If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original
computer (using the same kind of keys you used to set the password), and then press to unlock the enter
drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and
DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock
protection:
●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the DriveLock user password or the master password.
●The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
The owner of the DriveLock master password may be either a system administrator or the day-to-day
user.
●The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password
To set a DriveLock master password, follow these steps:
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn the computer.o
2. Press the power button, and when the HP logo appears, press to enter Computer Setup.f10
● Tablets without keyboards:
1. Turn the tablet.o
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap to enter Computer Setup.f10
2. Select , make the selection for , select Security Hard Drive Utilities DriveLock/Automatic DriveLock,
and then press .enter
46 Chapter 7 Security
1. Turn the tablet.o
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap to enter Computer Setup.f10
2. Select , select , select Security Hard Drive Utilities DriveLock/Automatic DriveLock, and then press
enter.
3. Select the hard drive you want to manage, and then press .enter
4. Select Disable DriveLock, and then press .enter
5. Follow the on-screen instructions to disable DriveLock.
6. To save your changes and exit Computer Setup, select , select Main Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of
keys you used to set the password), and then press .enter
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1. Turn the computer.o
2. Press the power button.
3. At the DriveLock Password prompt, type the current DriveLock user password or master password that
you are changing, press , and then press or tap to enter Computer Setup.enter f10
4. Select , select , select Security Hard Drive Utilities DriveLock/Automatic DriveLock, and then press
enter.
5. Select the hard drive you want to manage, and then press .enter
6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen
instructions to enter passwords.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password
was provided at the DriveLock Password prompt in step 3.
7. To save your changes and exit Computer Setup, select , select , and then Main Save Changes and Exit
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Windows Hello (select products only)
On products equipped with a reader or an infrared camera, you can use Windows Hello to sign in by ngerprint
swiping your or looking at the camera.nger
48 Chapter 7 Security
To set up Windows Hello:
1. Select the Start Settings button, select , select Accounts Sign-in options, and then select .
2. To add a password, select .Add
3. Select Get Started, and then follow the on-screen instructions enroll your or facial ID and set ngerprint
up a PIN.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or
special characters, select the include letters and symbols check box.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
Using softwarerewall
Firewalls are designed to prevent unauthorized access to a system or network. A can be a software rewall
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of to consider:rewalls
●Host-based that protects only the computer it is installed on.rewalls—Software
●Network-based between your DSL or cable modem and your home network to rewalls—Installed
protect all the computers on the network.
When a is installed on a system, all data sent to and from the system is monitored and compared with rewall
a set of security criteria. Any data that does not meet those criteria is blocked.user-dened
Your computer or networking equipment may already have a installed. If not, software rewall rewall
solutions are available.
NOTE: Under some circumstances a can block access to Internet games, interfere with printer or rewall le
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the perform the task that you want to perform, and then reenable the To permanently rewall, rewall.
resolve the problem, the recongure rewall.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
Using antivirus software 49
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
To view or change the settings:
1. Select the Start Settings button, select , and then select .Update & Security
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. This software can be accessed through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that
help protect against unauthorized access to the computer, networks, and critical data. For more information,
see the HP Client Security software Help.
Using HP Device as a Service (select products only)
HP DaaS is a cloud-based IT solution that enables businesses to manage and secure their company eectively
assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps
reduce time spent solving device and security issues. You can quickly download and install the software,
which is highly cost relative to traditional in-house solutions. For more information, go to eective
https://www.hptouchpointmanager.com/.
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Using a reader (select products only)ngerprint
Integrated readers are available on select products. In order to use the reader, you ngerprint ngerprint
must enroll your in HP Client Security's Credential Manager. Refer to the HP Client Security ngerprints
software Help.
After you enroll your in Credential Manager, you can use HP Client Security's Password Manager to ngerprints
store and in your user names and passwords in supported websites and applications.ll
Locating the readerngerprint
The reader is a small metallic sensor that is located in one of the following areas of your computer:ngerprint
●Near the bottom of the TouchPad
●On the right side of the keyboard
●On the upper-right side of the display
50 Chapter 7 Security
●On the left side of the display
●On the back of the display
Depending on your product, the reader may be oriented horizontally or vertically.
Using a reader (select products only) 51ngerprint
8 Maintenance
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Type in the taskbar search box, and then select defragment Defragment and optimize your drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary that you can safely delete to free up disk space les
and help the computer run more eiciently.
To run Disk Cleanup:
1. Type in the taskbar search box, and then select disk Disk Cleanup.
2. Follow the on-screen instructions.
52 Chapter 8 Maintenance
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic when updates become available.notications
If you would like to update your programs and drivers, follow these instructions:
1. Type in the taskbar search box, and then select the app.support HP Support Assistant
‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook Updates, select the tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
●Alcohol-free glass-cleaning uid
●Solution of water and mild soap
●Dry cleaning cloth or a chamois (static-free cloth without oil)microber
●Static-free cloth wipes
Updating programs and drivers 53
CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer.
If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide,
naphtha, and hydrocarbon solvents are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1. Turn the computer.o
2. Disconnect AC power.
3. Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.
Cleaning the sides or cover
To clean the sides or cover, use a soft cloth or chamois moistened with one of the cleaning microber
solutions listed previously, or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
●To clean the TouchPad, keyboard, or mouse, use a soft cloth or a chamois moistened with one microber
of the cleaning solutions listed previously.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
54 Chapter 8 Maintenance
9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
●Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 56).
●Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 56).
●Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 56).
●Restoring and recovery—Windows several options for restoring from backup, refreshing the oers
computer, and resetting the computer to its original state (see Using Windows tools on page 56).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the app.Get Help
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB drive, ash
as follows:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
56 Chapter 9 Backing up, restoring, and recovering
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows several options for restoring, resetting, and refreshing the computer. For details, see oers Using
Windows tools on page 56.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB drive using the HP Cloud ash
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 56.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB drive, depending on the location of your HP Recovery media.ash
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system menu.Startup
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press , and then press for boot options.esc f9
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select .f9
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select .f9
3. Select the optical drive or USB drive from which you want to boot, and then follow the on-screen ash
instructions.
Restoring and recovery 57
10 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup.f10
Navigating and selecting in Computer Setup
●To select a menu or a menu item, use the key and the keyboard arrow keys and then press , or tab enter
use a pointing device to select the item.
●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press , and then follow esc
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
●To exit Computer Setup menus without saving your changes, select , select Main Ignore Changes and
Exit Yes, and then select .
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
●To save your changes and exit Computer Setup menus, select , select , and Main Save Changes and Exit
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into when the computer restarts.eect
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 58.
2. Select , select Main Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
58 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into when the computer restarts.eect
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed called .les SoftPaqs
Some download packages contain a named Readme.txt, which contains information regarding installing le
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), determine the BIOS version on your rst
computer.
BIOS version information (also known as ROM date System BIOS and ) can be accessed by pressing + (if fn esc
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 58.
2. Select , and then select Main System Information.
3. To exit Computer Setup menus without saving your changes, select , select Main Ignore Changes and
Exit Yes, and then select .
NOTE: If you are using arrow keys to highlight your choice, you must then press .enter
To check for later BIOS versions, see Downloading a BIOS update on page 59.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type in the taskbar search box, and then select the HP Support Assistant app.support
– or –
Select the question mark icon in the taskbar.
2. Select Updates Check for updates and messages, and then select .
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
Using Computer Setup 59
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other You may need this information to identier.
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type in the taskbar search box, and then select file File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the that has an .exe extension (for example, .exe).le lename
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device f9
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 58.
2. Select , select Security TPM Embedded Security, and then follow the on-screen instructions.
60 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start
Using HP Sure Start (select products only)
Select computer models are with HP Sure Start, a technology that monitors the computer's BIOS congured
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is and already enabled so that most users can use the HP Sure Start default congured
conguration. The default can be customized by advanced users.conguration
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 61
11 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install rst
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 62.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. StartSelect the button, and then select .HP Help and Support
b. Right-click HP PC Hardware Diagnostics Windows More, select , and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type in the taskbar search box, and then select the app.support HP Support Assistant
– or –
Select the question mark icon in the taskbar.
b. Troubleshooting and Select xes.
c. Diagnostics HP PC Hardware Diagnostics WindowsSelect , and then select .
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select .Cancel
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
●The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
●You must use a Windows computer to download this tool because only .exe are provided.les
62 Chapter 11 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB drive.ash
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB drive by using the ash
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB drive.ash
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲Navigate to the folder on your computer or the USB drive where the .exe was downloaded, ash le
double-click the .exe and then follow the on-screen instructions.le,
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB drive to download ash
and create the HP UEFI support environment because only .exe are provided. For more information, see les
Downloading HP PC Hardware Diagnostics UEFI to a USB drive on page 64ash .
HP PC Hardware Diagnostics UEFI Extensible Firmware Interface) allows you to run diagnostic tests to (Unied
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press .esc
Using HP PC Hardware Diagnostics UEFI 63
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a (BIOS) feature that downloads HP PC Hardware rmware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to precongured
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the section, follow the on-screen instructions to select and download the Diagnostics Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been for use. Your computer does not require the precongured
traditional local storage (such as a disk drive or USB drive) to run remote diagnostics.ash
●Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
●Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup.f10
2. Select Advanced, and then select .Settings
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65
Specyfikacje produktu
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