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Dell OptiPlex 3010 Mini-Tower

Dell OptiPlex 3010 Mini-TowerDell OptiPlex 3010 Mini-Tower

Owner's Manual

Owner's ManualOwner's Manual

Regulatory Model: D12M

Regulatory Model: D12MRegulatory Model: D12M

Regulatory Type: D12M001

Regulatory Type: D12M001Regulatory Type: D12M001

Notes, Cautions, and Warnings

Notes, Cautions, and WarningsNotes, Cautions, and Warnings

NOTE:

NOTE: NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

problem.problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

2013 Dell Inc.

2013 Dell Inc. 2013 Dell Inc.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™,

OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™, Atom™, Centrino®, and Celeron®

are registered trademarks or trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and

AMD Opteron™, AMD Phenom™, AMD Sempron™, AMD Athlon™, ATI Radeon™, and ATI FirePro™ are trademarks of Advanced Micro

Devices, Inc. Microsoft

®, Windows®, MS-DOS®, Windows Vista®

, the Windows Vista start button, and Office Outlook® are either

trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc™ is a trademark

owned by the Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth® word mark is a registered

trademark and owned by the Bluetooth® SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi® is a registered

trademark of Wireless Ethernet Compatibility Alliance, Inc.

2013 — 08

Rev. A01

Contents

ContentsContents

1 Working on Your Computer.......................................................................................................

1 Working on Your Computer.......................................................................................................1 Working on Your Computer....................................................................................................... 7

Before Working Inside Your Computer.....................................................................................................................7

Turning Off Your Computer....................................................................................................................................... 8

After Working Inside Your Computer........................................................................................................................8

2 Removing and Installing Components.....................................................................................

2 Removing and Installing Components.....................................................................................2 Removing and Installing Components..................................................................................... 9

Removing the Cover..................................................................................................................................................9

Installing the Cover...................................................................................................................................................9

Removing the Front Bezel.......................................................................................................................................10

Installing The Front Bezel....................................................................................................................................... 10

Removing the Expansion Card................................................................................................................................ 10

Installing The Expansion Card................................................................................................................................ 12

Removing the Optical Drive.................................................................................................................................... 12

Installing The Optical Drive.....................................................................................................................................13

Removing the Hard Drive........................................................................................................................................13

Installing The Hard Drive ....................................................................................................................................... 14

Removing the Memory............................................................................................................................................14

Installing the Memory.............................................................................................................................................15

Removing The Chassis Intrusion Switch................................................................................................................ 15

Installing the Intrusion Switch................................................................................................................................16

Removing The Speaker...........................................................................................................................................16

Installing the Speaker.............................................................................................................................................17

Removing the Heat Sink and Processor................................................................................................................. 18

Installing the Heat Sink and Processor.................................................................................................................. 19

Removing The Coin-Cell Battery.............................................................................................................................20

Installing The Coin-Cell Battery..............................................................................................................................20

Removing the Power-Switch Cable........................................................................................................................20

Installing the Power-Switch Cable......................................................................................................................... 22

Removing the Front Thermal Sensor...................................................................................................................... 22

Installing the Front Thermal Sensor........................................................................................................................23

Removing The System Fan......................................................................................................................................23

Installing the System Fan........................................................................................................................................24

Removing the Input/Output Panel...........................................................................................................................24

Installing the Input/Output Panel............................................................................................................................26

Removing The Power Supply..................................................................................................................................26

Installing the Power Supply....................................................................................................................................28

Removing The System Board..................................................................................................................................28

Installing The System Board...................................................................................................................................29

3 System Setup.............................................................................................................................

3 System Setup.............................................................................................................................3 System Setup.............................................................................................................................31

3131

System Setup..........................................................................................................................................................31

Boot Menu.............................................................................................................................................................. 31

Boot Menu Enhancements..................................................................................................................................... 31

Timing Key Sequences........................................................................................................................................... 32

Beep Codes and Text Error Messages...................................................................................................................32

Navigation...............................................................................................................................................................32

System Setup Options.............................................................................................................................................33

4 Troubleshooting.........................................................................................................................

4 Troubleshooting.........................................................................................................................4 Troubleshooting.........................................................................................................................41

4141

Diagnostic LEDs......................................................................................................................................................41

Diagnostic Light Patterns.................................................................................................................................41

Beep Codes.............................................................................................................................................................47

Error Messages...................................................................................................................................................... 49

Address mark not found................................................................................................................................... 49

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving

this problem, please note this checkpoint and contact Dell Technical Support............................................. 49

Alert! Security override Jumper is installed.................................................................................................... 49

Attachment failed to respond...........................................................................................................................49

Bad command or file name ............................................................................................................................. 49

Bad error-correction code (ECC) on disk read.................................................................................................49

Controller has failed......................................................................................................................................... 50

Data error ........................................................................................................................................................ 50

Decreasing available memory .........................................................................................................................50

Diskette drive 0 seek failure.............................................................................................................................50

Diskette read failure.........................................................................................................................................50

Diskette subsystem reset failed....................................................................................................................... 50

Gate A20 failure................................................................................................................................................50

General failure .................................................................................................................................................50

Hard-disk drive configuration error .................................................................................................................50

Hard-disk drive controller failure..................................................................................................................... 51

Hard-disk drive failure .....................................................................................................................................51

Hard-disk drive read failure............................................................................................................................. 51

Invalid configuration information-please run SETUP program........................................................................51

Invalid Memory configuration, please populate DIMM1................................................................................. 51

Keyboard failure...............................................................................................................................................51

Memory address line failure at address, read value expecting value ............................................................51

Memory allocation error.................................................................................................................................. 51

Memory data line failure at address, read value expecting value...................................................................51

Memory double word logic failure at address, read value expecting value....................................................52

Memory odd/even logic failure at address, read value expecting value.........................................................52

Memory write/read failure at address, read value expecting value................................................................52

Memory size in CMOS invalid.......................................................................................................................... 52

Memory tests terminated by keystroke............................................................................................................52

No boot device available..................................................................................................................................52

No boot sector on hard-disk drive....................................................................................................................52

No timer tick interrupt ..................................................................................................................................... 52

Non-system disk or disk error.......................................................................................................................... 52

Not a boot diskette........................................................................................................................................... 53

Plug and play configuration error.................................................................................................................... 53

Read fault......................................................................................................................................................... 53

Requested sector not found............................................................................................................................. 53

Reset failed.......................................................................................................................................................53

Sector not found ..............................................................................................................................................53

Seek error ........................................................................................................................................................53

Shutdown failure ............................................................................................................................................. 53

Time-of-day clock stopped ..............................................................................................................................53

Time-of-day not set-please run the System Setup program ........................................................................... 53

Timer chip counter 2 failed ..............................................................................................................................54

Unexpected interrupt in protected mode.........................................................................................................54

WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary]

EIDE controller is operating outside of normal specifications. It is advisable to immediately back up

your data and replace your hard drive by calling your support desk or Dell................................................... 54

Write fault.........................................................................................................................................................54

Write fault on selected drive............................................................................................................................54

X:\ is not accessible. The device is not ready ................................................................................................. 54

5 Specifications............................................................................................................................

5 Specifications............................................................................................................................5 Specifications............................................................................................................................55

5555

Specification...........................................................................................................................................................55

6 Contacting Dell..........................................................................................................................

6 Contacting Dell..........................................................................................................................6 Contacting Dell.......................................................................................................................... 61

6161

Contacting Dell....................................................................................................................................................... 61

Working on Your Computer

Working on Your ComputerWorking on Your Computer

Before Working Inside Your Computer

Before Working Inside Your ComputerBefore Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your

personal safety. Unless otherwise noted, each procedure included in this document assumes that the following

conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal procedure in

reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/

additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/

regulatory_compliance

regulatory_compliance regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: Many repairs may only be done by a certified service technician. You should only perform CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

warranty. Read and follow the safety instructions that came with the product.

warranty. Read and follow the safety instructions that came with the product.warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

touching an unpainted metal surface, such as a connector on the back of the computer.

touching an unpainted metal surface, such as a connector on the back of the computer.touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its

pins.

pins.pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some

cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs

cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs

before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any

before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any

connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE:

NOTE: NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1.1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2.2. Turn off your computer (see Turning Off Your Computer).

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

cable from the network device.cable from the network device.

3.3. Disconnect all network cables from the computer.

4.4. Disconnect your computer and all attached devices from their electrical outlets.

5.5. Press and hold the power button while the computer is unplugged to ground the system board.

6.6. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity, which could harm internal components.

surface to dissipate static electricity, which could harm internal components.surface to dissipate static electricity, which could harm internal components.

Turning Off Your Computer

Turning Off Your ComputerTurning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer.

computer.computer.

1.1. Shut down the operating system:

– In Windows 8:

* Using a touch-enabled device:

a. Swipe in from the right edge of the screen, opening the Charms menu and select .

Settings

SettingsSettings

b. Select the and then select Shut down

Shut down

Shut downShut down

* Using a mouse:

a. Point to upper-right corner of the screen and click .

Settings

SettingsSettings

b. Click the and select .

Shut down

Shut downShut down

– In Windows 7:

1. Click .

Start

StartStart

2. Click Shut Down.

Shut Down.

Shut Down.Shut Down.

1. Click .

Start

StartStart

2. Click the arrow in the lower-right corner of the menu as shown below, and then click

Start

StartStart Shut

Shut

Shut Shut

Down.

Down.Down..

2.2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not

automatically turn off when you shut down your operating system, press and hold the power button for about 6

seconds to turn them off.

After Working Inside Your Computer

After Working Inside Your ComputerAfter Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before

turning on your computer.

1.1. Replace the cover.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

computer.computer.

2.2. Connect any telephone or network cables to your computer.

3.3. Connect your computer and all attached devices to their electrical outlets.

4.4. Turn on your computer.

5.5. If required, verify that the computer works correctly by running the Dell Diagnostics.

Removing and Installing Components

Removing and Installing ComponentsRemoving and Installing Components

This section provides detailed information on how to remove or install the components from your computer.

Removing the Cover

Removing the CoverRemoving the Cover

1.1. Follow the procedures in .

Before Working Inside Your Computer

2.2. Pull up the cover-release-latch at the side of the computer.

3.3. Lift the cover upward to a 45–degree angle and remove it from the computer.

Related Links

Related LinksRelated Links

Installing the Cover

Installing the CoverInstalling the Cover

1.1. Place the cover on the computer.

2.2. Press down on the cover till it clicks into place.

3.3. Follow the procedures in .

After Working Inside Your Computer

Related Links

Related LinksRelated Links

Removing the Cover

Removing the Front Bezel

Removing the Front BezelRemoving the Front Bezel

1.1. Follow the procedures in .

Before Working Inside Your Computer

2.2. Remove the .

cover

3.3. Pry the front bezel retention clips away from the chassis located at the side edge of front bezel.

4.4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis.

Related Links

Related LinksRelated Links

Installing the Front Bezel

Installing The Front Bezel

Installing The Front BezelInstalling The Front Bezel

1.1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front.

2.2. Rotate the bezel toward the computer to engage the four front-bezel retention clips until they click into place.

3.3. Install the .

cover

4.4. Follow the procedures in .

After Working Inside Your Computer

Related Links

Related LinksRelated Links

Removing the Front Bezel

Removing the Expansion Card

Removing the Expansion CardRemoving the Expansion Card

1.1. Follow the procedures in .

Before Working Inside Your Computer

2.2. Remove the .

cover

3.3. Push the release tab on the card-retention latch outward.

Specyfikacje produktu

Marka:	Dell
Kategoria:	ambona
Model:	OptiPlex 3010
Kolor produktu:	Aluminium, Black
Typ produktu:	PC
Wysokość produktu:	290 mm
Szerokość produktu:	93 mm
Głębokość produktu:	312 mm
Waga produktu:	5700 g
Certyfikat środowiskowy (zrównoważonego rozwoju):	EPEAT Gold, ENERGY STAR
Certyfikaty:	CECP, AEEA, BvGS
Wyjścia słuchawkowe:	1
Prędkość transferu danych przez Ethernet LAN:	10,100,1000 Mbit/s
Ilość portów Ethernet LAN (RJ-45):	1
Taktowanie procesora:	3.3 GHz
Typ procesora:	Intel® Core™ i3
Model procesora:	i3-2120
Platforma:	PC
Liczba portów USB 2.0:	8
Przewodowa sieć LAN:	Tak
Zintegrowany czytnik kart:	Nie
Producent procesora:	Intel
Liczba rdzeni procesora:	2
Typ pamięci wewnętrznej:	DDR3-SDRAM
Pamięć wewnętrzna:	4 GB
Obudowa:	SFF
Zainstalowany system operacyjny:	Windows 7 Professional
Maksymalna pojemność pamięci:	8 GB
Obsługa kanałów pamięci:	Dwukanałowy
Gniazdo procesora:	LGA 1155 (Socket H2)
Układ płyty głównej:	Intel® H61
PCI Express x1 slots:	1
PCI Express x16 gniazda:	1
Ilość portów HDMI:	1
Mikrofon:	Tak
Technologia okablowania:	10/100/1000Base-T(X)
Zasilanie:	240 W
Rodzaj interfejsu sieci Ethernet:	Gigabit Ethernet
Dołączona myszka:	Nie
Liczba portów VGA (D-Sub):	1
HDMI:	Tak
Cechy sieci:	Gigabit Ethernet
Zgodny ze standradami przemysłowymi:	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Rodzina adaptera graficznego:	Intel
Wejście liniowe:	Tak
Port DVI:	Nie
Gniazda pamięci:	1x DIMM
Pojemność HDD:	250 GB
Szybkość HDD:	7200 RPM
Rozmiar HDD:	3.5 "
Całkowita pojemność przechowywania:	250 GB
Ilość zatok 3.5":	2
Procesor ARK ID:	53426
Technologia Intel® Hyper Threading (Intel® HT Technology):	Tak
Technologia Intel® Turbo Boost:	Nie
Technologia Intel® Quick Sync Video:	Tak
Technologia Intel® InTru™ 3D:	Tak
Technologia Intel® Clear Video HD (Intel® CVT HD):	Tak
Nowe instrukcje AES (Intel® AES-NI):	Nie
Technologia Udoskonalona Intel SpeedStep:	Tak
Technologia Intel® Trusted Execution:	Nie
Maksymalna konfiguracja CPU:	1
Intel® Enhanced Halt State:	Tak
Intel® Clear Video Technology dla MID (Intel® CVT for MID):	Nie
Intel® VT-x with Extended Page Tables (EPT):	Tak
Intel® 64:	Tak
Technologia Wirtualizacji Intel® (Directed I/O) (VT-d):	Nie
Technologia Intel® Clear Video:	Nie
Technologia virtualizacji Intel® (VT-x):	Tak
Interfejs HDD:	SATA
Liczba procesorów:	1
Typ pamięci procesora:	Smart Cache
Cache procesora:	3 MB
Wskaźnik magistrali systemowej:	5 GT/s
Litografia procesora:	32 nm
Liczba wątków:	4
Tryb pracy procesora:	64-bit
Nazwa kodowa procesora:	Sandy Bridge
Maksymalna pamięć wewnętrzna wspierana przez procesor:	32 GB
Typy pamięci wspierane przez procesor:	DDR3 1066/1333
Przepustowość pamięci obsługiwana przez procesor ( max ):	21 GB/s
Pamięć ECC wspierana przez procesor:	Nie
Maksymalna liczba linii PCI Express:	16
Termiczny układ zasilania (TDP):	65 W
Bezkonfliktowy procesor:	Nie
Instrukcje obsługiwania:	AVX
Technologia Execute Disable Bit (EDB):	Tak
Stan spoczynku:	Tak
Technologie Thermal Monitoring:	Tak
Wbudowane opcje dostępne:	Tak
Typ magistrali:	DMI
Wielkość opakowania procesora:	37.5 x 37.5 mm
Układ pamięci:	1 x 4 GB
Prędkość zegara pamięci:	1333 MHz
Karta graficzna on-board:	Tak
Model karty graficznej on-board:	Intel® HD Graphics 2000
Wersja gniazd typu Slot (PCI Express):	2.0
Parytet FSB:	Nie
Tcase:	69.1 °C
Magistrala systemowa:	- MHz
Seria procesora:	Intel Core i3-2100 Desktop Series
Generowanie procesora:	Intel® Core™ i3 drugiej generacji
Wbudowana bazowa częstotliwość procesora:	850 MHz
Dynamiczne taktowanie wbudowanej karty graficznej (max):	1100 MHz
Liczba monitorów wspieranych (wbudowana karta graficzna):	2
Model dedykowanej karty graficznej:	Niedostępny
ID wbudowanego urządzenia graficznego:	0x102
Typ zintegrowanej karty graficznej:	Intel® HD Graphics
Intel® Wireless Display (Intel® WiDi):	Nie
Technologia Intel® My WiFi (Intel® MWT):	Nie
Technologia Intel® Identity Protection (Intel® IPT):	Tak
Technologia Intel® Anti-Theft (Intel® AT):	Nie
Intel® Insider™:	Tak
Technologia Intel® FDI:	Tak
Intel® Flex Memory Access:	Tak
Intel® Fast Memory Access:	Tak
Intel® Demand Based Switching:	Nie
Technologia Intel® Dual Display Capable:	Tak
Intel® Rapid Storage Technology:	Nie
Wersja technologii Intel® Identity Protection:	1.00
Ilość zatok 5.25":	2
Napędy optyczne:	DVD±RW
Ilość dysków optycznych:	1
Architektura systemu operacyjnego:	64-bit
W zestawie klawiatura:	Nie
Dołączony wyświetlacz:	Nie
Współczynnik Magistrala/Rdzeń:	33
Liczba zainstalowanych HDD:	1
Mapa typów obrazów:	<div><img src="https://ark.intel.com/inc/images/diagrams/diagram-18.gif" title="Block Diagram" /></div>